Shipping and refund policy

We deliver worldwide from our office in the United Kingdom.

Please allow up to 2 working days for your order to be processed. You will receive a notification when your order has been shipped.

Delivery is estimated at 3-5 working days in Europe and 7-10 working days worldwide, from the shipping date.

___________________________

Shipping Rates

Our shipping rates are based on the total weight of your order.

As a guide, these are the approximate weights of each item.

Socks size	Weight per pack (3 pairs)
Babies	70g
Toddlers	80g
Kids	100g
Juniors	110g
Adult small	140g
Adult medium	150g
Adult large	160g

Shipping Rates UK

Weight of order	Shipping cost
Up to 160g	£3.00
161-1500g	£4.00

Shipping Rates Europe

Weight of order	Shipping cost
Up to 160g	£5.00
161-750g	£8.00
751-1500g	£10.00

Shipping Rates rest of the world

Weight of order	Shipping cost
Up to 160g	£6.00
161-250g	£12.00
251-750g	£15.50
751-1500g	£20.00

All prices are in British pounds (£).

If your order exceeds 1500g please email shop@ds-int.org to discuss shipping.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Down Syndrome International is not responsible for these charges. If they are applied they are your responsibility as the customer.

___________________________

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at shop@ds-int.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

___________________________

If you have any further questions, please don't hesitate to email shop@ds-int.org.