Shipping and refund policy

We deliver worldwide from our office in the United Kingdom.

Due to COVID-19 restrictions in the United Kingdom it may take up to 10 days to process your order. You will receive a notification when your order has been shipped.

Delivery is estimated at 3 working days in Europe and 7-10 working days worldwide, from shipping date. 

Current orders will be shipped in time to reach you by latest 20th December 2020.

 

Shipping Rates UK

 Number of pairs of socks Shipping cost
1-3 pairs £2.00
4-30 pairs £4.50

All prices are in British pounds (£). If you wish to order more than 30 pairs of socks please email shop@ds-int.org to arrange shipping.

Shipping Rates Europe 

 Number of pairs of socks Shipping cost
1-2 pairs £3.50
3 pairs £5.00
4-10 pairs £6.50
11-15 pairs £9.50
16-20 pairs £10.50
21-25 pairs £11.50
26-30 pairs £12.50

 
All prices are in British pounds (£). If you wish to order more than 30 pairs of socks please email shop@ds-int.org to arrange shipping.

Shipping Rates rest of the world

 Number of pairs of socks Shipping cost
1-2 pairs £3.50
3 pairs £5.50
4-10 pairs £8.00
11-15 pairs £12.00
16-20 pairs £16.00
21-30 pairs £25.00

 
All prices are in British pounds (£). If you wish to order more than 30 pairs of socks please email shop@ds-int.org to arrange shipping.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Down Syndrome International is not responsible for these charges. If they are applied they are your responsibility as the customer.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs. 

In the event that your order arrives damaged in any way, please email us as soon as possible at shop@ds-int.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to email shop@ds-int.org.